Return Policy
Easy Rest Adjustable Sleep Systems are not sold on an in-home trial basis. We are honest and upfront about our policy and state it in large type on our contract. We are very transparent about this policy and do not play cagey games with the consumer that many other bedding companies play.
The largest bedding retailers in the industry also have a no-return policy on adjustable beds. Here are examples of some of them:
Many bedding companies advertise 30, 60, 90 and even 120 day “comfort guarantees,” “trial periods,” or other similar sounding names in their advertising. Consumers assume that they can buy a bed and return it without any issue. However, the fine print often states that the most popular models may not be included, large return shipping and restocking fees may apply or accessories such as adjustable bases are not included in the offer.
For example, Craftmatic Adjustable Beds offers a 30-day trial to consumers. The fine print on their offer is that the consumer must call them between day 31 and day 45 after delivery to get a return authorization. The consumer then has 14 days from the call to find a trucking company to come pick up the bed, pack it and ship it back to the company at the consumer’s cost. UPS and FED EX do not provide this service. Most consumers don’t know how to find trucking companies that will pick up at a residence. It is the consumer’s responsibility to find cardboard boxes large enough for the bed and heavy-duty straps to secure the box. Long haul truckers don’t load and unload items onto their trucks so the consumer is required to be able to get the bed onto the 18-wheel truck on their own.
We DO NOT provide an in-home trial because of health and sanitation issues and laws. Any bed left in a consumer’s home, even if slept in for only one night, is considered to be used. If we were to take back a bed it would have to be stripped to the bare frame and the mattress disposed of for sanitation issues. The base would then have to be rebuilt and a new mattress supplied. Once that is completed it can only be sold as a reconditioned bed and sold at a great discount because there is little market for used beds. We do not want to be in the business of selling reconditioned beds so we do not offer in-home trials.